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Leading manufacturers are leveraging a variety of digital approaches to support Manufacturing Operations Digital excellence. This enables them to handle higher mix, support a changing workforce, gain visibility, and more. This is a path to improve both operating costs and performance and move the needle on crucial business metrics such as profitability, ability to innovate, and resilience.

In this report, you can find your responses and evaluate your company's Manufacturing Operations Digital maturity. Our recommendations are intended to raise useful points to help you determine your next steps.

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Based on our benchmark survey data, Guest Company's Digital Operations Maturity is: Average

This report provides tailored recommendations to help you move to the next level of maturity and become a Top Performer.

Top Performers are excellent at both agility and continuous improvement.


Digital Operations Maturity by Performance Band

Top Performers Others Your Company
Pillar 1Industry 4.0 Progress
Pillar 2Manufacturing Execution System (MES) Effectiveness
Pillar 3Data Capabilities
Pillar 4Decision Making
Pillar 5Empowered Workforce

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Recommendations by Priority

Note that Pillars appear in order from most relevant to your challenges to least, not necessarily numerical.
We hope these recommendations spark useful thought and conversation to help prioritize next actions for your company.

Pillar 1Industry 4.0 Progress

Pillar Description: Industry 4.0 is a strategy to use decentralized information to manage operations proactively across an enterprise and value chain. The objective is to optimize resources, processes and outcomes for profitable, quick response. We use this term to cover a range of visions such as Smart Manufacturing, Digital Transformation, and others. Industry 4.0 creates the "Smart Connected Factory" with supporting technologies such as automation, IoT, cloud computing, and MES.

    Industry 4.0 Status

    Question: Which of the following best describes your status in the Industry 4.0 journey?

    Your answer: Getting started with several projects 1. Great news that you are working on several fronts. Given your need to reduce cost, handle mix, and speed cycle time and challenges with visibility, materials tracking, errors, keeping pace with change, gaining insights, and data prep, focus on projects to deliver to those priorities.

    Question: Which of the following best describes how complete your data integration is from equipment, plant, and enterprise systems?

    Your answer: Mostly incomplete 2. Examine whether data disconnects are preventing your ability to reduce cost, handle mix, and speed cycle time, and which integrations would most help alleviate visibility, materials tracking, gaining insights, or data prep. If there are many, consider projects that might improve more than one integration deficit.

    Best Practices: Leaders have been investing in Industry 4.0 and digitalizing their operations for some time. As a result, they are more likely to have many relevant projects already delivering benefits and streamlining manufacturing. These efforts have helped support continuous improvement efforts and make the company more agile to manufacture effectively and efficiently in today’s ever-changing environment.

    Pillar 3Data Capabilities

    Pillar Description: Data management and governance are the foundation of manufacturing Operations Digital as well as analytics and AI. Smooth flowing, clean and reliable data is crucial for a complete understanding of an operation. Industrial dataOps is complex, however, with the variety of real-time and time-series data from equipment, automation, unstructured data from cameras and sensors, in-plant software, as well as transactional and event-based data.

      Excellent Capabilities

      Question: Consistent management of all plant data

      Your answer: Good 1. Feel good that you have make progress on managing the varied plant data consistently. Now it's time to correct the issues that keep you from being excellent at this. Line up issues in order of impact on your ability to reduce cost, handle mix, and speed cycle time. Or choose something to tackle visibility, materials tracking, errors, keeping pace with change, gaining insights, and data prep.

      Question: Agree on a single source of truth

      Your answer: Fair 2. Agreeing on a single source of truth can be challenging, but it is crucial for you to solve errors, keeping pace with change,. We recommend you explore setting up technology systems used by multiple disciplines (manufacturing, quality, maintenance, etc.) with agreed-on processes to build trust.

      Question: Put IT and OT data into a common context for analysis

      Your answer: Fair 3. If you have some areas where IT and OT data gets put into context, use that positive experience to build out. You may seek next projects to tackle visibility, materials tracking, errors, keeping pace with change, gaining insights, and data prep issues. Seeing the full picture is crucial to manufacturing Operations Digital success, so keep improving.

      Question: Where are the gaps in your data flow that typically need manual effort, handoffs, or intervention?

      Your answer: Data collection, Analyzing multi-source data4. Good work! You've been eliminating manual handoffs and have only a few left. Identify which handoff steps or workflows to fully automate for the best impact on visibility, materials tracking, errors, keeping pace with change, gaining insights, and data prep, or to reduce cost, handle mix, and speed cycle time.

      Best Practices: Investing in technology to ensure data flows seamlessly delivers value to improve and accelerate processes. Smooth and automated data flows across equipment, automation, MES, and enterprise systems bolsters a company's agility. Top Performers have better processes and capabilities across a wide array of data management and governance within the manufacturing operation and beyond. Top Performers are about three times as likely to have excellent data capabilities as others.

      Pillar 5Empowered Workforce

      Pillar Description: Manufacturers are faced with a skills shortage, so it’s imperative that the workforce is empowered with the tools and information they need to do their jobs efficiently and effectively. This applies to the operators, technicians, and supervisors working in the facility. Digital empowerment can also support operations support personnel doing scheduling, maintenance, and continuous improvement as well as others in the offices in supply chain, engineering, development, sales, marketing, and finance.

        Excellent Capabilities

        Question: How well does your company perform at sharing best practices?

        Your answer: Fair 1. You have had some success in sharing best practices, and in today's skills-short environment, you need to expand that capability. We recommend you convene team members from different shifts, plants, and/or related disciplines meet around one topic from among the need to reduce cost, handle mix, and speed cycle time or tackle visibility, materials tracking, errors, keeping pace with change, gaining insights, and data prep. Be sure to improve the process, replicate it, and store the best practices in your digital systems.

        Question: How well does your company perform at collaborating among teams?

        Your answer: Fair 2. We recommend you ask a few questions: How might you improve your collaboration? What is keeping you from being in the top tiers for this crucial element for improving operations? Are there issues with mindsets, incentives, processes, or software that prevent world-class collaboration? Identify and resource a project that would help you address one or more of those issues.

        Question: Which of the following groups typically have easy access to the plant data they need to do their jobs?

        3. Plant Personnel (i.e., operators, technicians, supervisors):
        Your answer: True

        Excellent that your operators, supervisors, and technicians have what they need to do their jobs readily available. This can help you to reduce cost, handle mix, and speed cycle time.

        Operations Support personnel (i.e., schedulers, maintenance leads, manufacturing engineers, quality, continuous improvement):
        Your answer: True

        It's outstanding that your quality, maintenance, scneduling, and related staff have the information they need accessible. This can help you to reduce cost, handle mix, and speed cycle time, and improve overall outcomes.

        Office Personnel (i.e., procurement, planning, finance, product engineering, sales, marketing):
        Your answer: False

        Isn't it time to create a project to ensure your office-based workforce has the operations data they need? Start by identifying one process or data set that might help you alleviate the challenge(s) of visibility, materials tracking, errors, keeping pace with change, gaining insights, and data prep.

        Best Practices: No matter how sophisticated or automated a manufacturer becomes, the employees are crucial to success with manufacturing operations. Employees from the shop floor to the top floor should be empowered to do what is best for the company at any time. Top Performers are over three times as likely to be excellent at sharing best practices and collaborating easily across disciplines or teams.

        Pillar 2Manufacturing Execution System (MES) Effectiveness

        Pillar Description: Manufacturing Execution System (MES) deliver information to optimize production activities from order launch to finished goods. MES guides, initiates, responds to, and reports on plant activities as they occur. To do so, MES puts into context a wide array of current and accurate data from both operations technology (OT) and information technology (IT). MES can deliver mission-critical information about production activities across the product lifecycle, enterprise, and supply chain via bi-directional communications.

          Strongly Agree MES Is Perceived Well

          Question: Which of the following statements do you agree with for your company's current MES or Manufacturing Operations Digital System?

          1. Streamlines work for frontline workers:
          Your answer: True

          Congratulations! You have an MES approach that enhances efficiency and supports your frontline workforce. This is crucial to reduce cost, handle mix, and speed cycle time.

          Keeps up with changes in products, processes, and materials:
          Your answer: False

          If your manufacturing operations needs are changing faster than your MES can accommodate those changes, you will struggle to reduce cost, handle mix, and speed cycle time. Upgrading to a more agile MES could help address your challenges with visibility, materials tracking, errors, keeping pace with change,.

          Provides data fast enough to impact performance:
          Your answer: False

          Start the process to buy an MES that provides data to your operators, supervisors, and technicians fast enough to impact performance. It may help you overcome visibility, materials tracking, errors, keeping pace with change, gaining insights, and data prep. Improving MES could also be essential to reduce cost, handle mix, and speed cycle time.

          Creates high value for resources expended:
          Your answer: False

          It seems your MES is not delivering giving you the return you could get. We recommend you seek out a new MES that meets your needs with less effort and input.

          Best Practices: At the center of Industry 4.0 and Manufacturing Operations Digital is MES. Every company has a system to manage manufacturing execution. Some are modern and sophisticated, others have been in place for a decade or more. Not every company has executive support or has invested the resources such a system needs to thrive and deliver full benefits over the long term. Top Performers are more likely to have made that commitment in both human and financial resources.

          Pillar 4Decision Making

          Pillar Description: Making decisions is at the heart of every operation. Since manufacturing operations move and change rapidly, making decisions quickly using all of the appropriate data is crucial to success, but not easy. Companies must use their data management capabilities to convert data into information and insights to drive decisions and action. With the workforce skills shortage, experienced people cannot be the primary resource for sound best-practice decisions.

            Use a Visual Digital Twin of the Plant

            Question: How well does your company do at transforming data to information to insight to decision to action?

            Your answer: Fair 1. Closing the loop from data to actionable decision can be daunting, but you are on the path. Identify one end-to-end workflow or business process that will reduce cost, handle mix, and speed cycle time or help with visibility, materials tracking, errors, keeping pace with change, gaining insights, and data prep. If needed, focus on the stage where you have a success to copy or that slows the decisions the most.

            Question: Does your company use a digital twin of the plant to support and accelerate decision-making?

            Your answer: No 2. While a factory digital twin may sound daunting, there are more paths to get to this today than you might know. Start to explore what your MES and other operations software providers have available, and start reading up on the benefits of having a system where the virtual and actual manufacturing operation can reinforce your improvement efforts.

            Best Practices: Leaders are focusing on ensuring that they can quickly collect data, enrich it with context, and turn it into information. With information in hand, people and systems can analyze for insights and make confident decisions. Ideally, this information is available in a visual digital twin of the facility to show where issues are at any given moment. Top Performers are more likely than Others to use a digital twin of the plant



            Next Steps


            Improve Manufacturing Operations Digital Maturity

            Leaders have made more progress in Manufacturing Operations Digital excellence, have better experiences with MES, have better data capabilities, are better at decision-making, and have empowered the workforce.

            Specifically, Leaders are:

            • Far more likely to have gained benefits from Manufacturing Operations Management
            • Meeting their cost reduction target
            • More than 2X as likely to have significantly improved performance on OEE, Yield, Throughput, Capacity Utilization, On-time Shipments, Time to Market and Quality.

            Follow the recommendations in this report to increase your company's Manufacturing Operations Digital maturity and achieve the operational and business benefits.


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