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Leading manufacturers are leveraging a variety of digital approaches to support Manufacturing Operations Digital excellence. This enables them to handle higher mix, support a changing workforce, gain visibility, and more. This is a path to improve both operating costs and performance and move the needle on crucial business metrics such as profitability, ability to innovate, and resilience.

In this report, you can find your responses and evaluate your company's Manufacturing Operations Digital maturity. Our recommendations are intended to raise useful points to help you determine your next steps.

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Based on our benchmark survey data, Guest Company's Digital Operations Maturity is: Average

This report provides tailored recommendations to help you move to the next level of maturity and become a Top Performer.

Top Performers are excellent at both agility and continuous improvement.


Digital Operations Maturity by Performance Band

Top Performers Others Your Company
Pillar 1Industry 4.0 Progress
Pillar 2Manufacturing Execution System (MES) Effectiveness
Pillar 3Data Capabilities
Pillar 4Decision Making
Pillar 5Empowered Workforce

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Recommendations by Priority

Note that Pillars appear in order from most relevant to your challenges to least, not necessarily numerical.
We hope these recommendations spark useful thought and conversation to help prioritize next actions for your company.

Pillar 1Industry 4.0 Progress

Pillar Description: Industry 4.0 is a strategy to use decentralized information to manage operations proactively across an enterprise and value chain. The objective is to optimize resources, processes and outcomes for profitable, quick response. We use this term to cover a range of visions such as Smart Manufacturing, Digital Transformation, and others. Industry 4.0 creates the "Smart Connected Factory" with supporting technologies such as automation, IoT, cloud computing, and MES.

    Industry 4.0 Status

    Question: Which of the following best describes your status in the Industry 4.0 journey?

    Your answer: Many initiatives underway 1. Great news that you are working on several fronts. Given your need to reduce cost, handle mix, speed cycle time, and innovate to disrupt and your challenges in visibility, materials tracking, keeping pace with change, and manual handoffs, focus on projects to deliver those.

    Question: Which of the following best describes how complete your data integration is from equipment, plant, and enterprise systems?

    Your answer: Mostly complete 2. Examine whether data disconnects are preventing your ability to reduce cost, handle mix, speed cycle time, and innovate to disrupt, and which integrations would most help alleviate visibility, materials tracking, manual handoffs. If there are many, consider projects that might improve more than one integration deficit.

    Best Practices: Leaders have been investing in Industry 4.0 and digitalizing their operations for some time. As a result, they are more likely to have many relevant projects already delivering benefits and streamlining manufacturing. These efforts have helped support continuous improvement efforts and make the company more agile to manufacture effectively and efficiently in today’s ever-changing environment.

    Pillar 3Data Capabilities

    Pillar Description: Data management and governance are the foundation of manufacturing Operations Digital as well as analytics and AI. Smooth flowing, clean and reliable data is crucial for a complete understanding of an operation. Industrial dataOps is complex, however, with the variety of real-time and time-series data from equipment, automation, unstructured data from cameras and sensors, in-plant software, as well as transactional and event-based data.

      Excellent Capabilities

      Question: Consistent management of all plant data

      Your answer: Good 1. Feel good that you have make progress on managing the varied plant data consistently. Now it's time to correct the issues that keep you from being excellent at this. Line up issues in order of impact on your ability to reduce cost, handle mix, speed cycle time, and innovate to disrupt. Or choose something to tackle visibility, materials tracking, keeping pace with change, and manual handoffs.

      Question: Agree on a single source of truth

      Your answer: Fair 2. Agreeing on a single source of truth can be challenging, but it is crucial for you to solve, keeping pace with change,. We recommend you explore setting up technology systems used by multiple disciplines (manufacturing, quality, maintenance, etc.) with agreed-on processes to build trust.

      Question: Put IT and OT data into a common context for analysis

      Your answer: Good 3. Good job bringing IT and OT data into useful context for your decision-making and improvement capabilities. Examine where you could still bring more context to your data that might also help with visibility, materials tracking, keeping pace with change, and manual handoffs or to reduce cost, handle mix, speed cycle time, and innovate to disrupt, and keep your momentum.

      Question: Where are the gaps in your data flow that typically need manual effort, handoffs, or intervention?

      Your answer: Generating actionable insights4. Be proud you only have one area where manual handoffs are commonly required. Focus on that one step in the cycle, and you will see the improvements you want to reduce cost, handle mix, speed cycle time, and innovate to disrupt and to visibility, materials tracking, keeping pace with change, and manual handoffs.

      Best Practices: Investing in technology to ensure data flows seamlessly delivers value to improve and accelerate processes. Smooth and automated data flows across equipment, automation, MES, and enterprise systems bolsters a company's agility. Top Performers have better processes and capabilities across a wide array of data management and governance within the manufacturing operation and beyond. Top Performers are about three times as likely to have excellent data capabilities as others.

      Pillar 4Decision Making

      Pillar Description: Making decisions is at the heart of every operation. Since manufacturing operations move and change rapidly, making decisions quickly using all of the appropriate data is crucial to success, but not easy. Companies must use their data management capabilities to convert data into information and insights to drive decisions and action. With the workforce skills shortage, experienced people cannot be the primary resource for sound best-practice decisions.

        Use a Visual Digital Twin of the Plant

        Question: How well does your company do at transforming data to information to insight to decision to action?

        Your answer: Fair 1. Closing the loop from data to actionable decision can be daunting, but you are on the path. Identify one end-to-end workflow or business process that will reduce cost, handle mix, speed cycle time, and innovate to disrupt or help with visibility, materials tracking, keeping pace with change, and manual handoffs. If needed, focus on the stage where you have a success to copy or that slows the decisions the most.

        Question: Does your company use a digital twin of the plant to support and accelerate decision-making?

        Your answer: Yes, in some areas or facilities 2. You've made a great start to have factory digital twins! Building out from there for more complete visibility may be a good path, and certainly making full use of the virtual to actual loop in your twins will help you to reduce cost, handle mix, speed cycle time, and innovate to disrupt and address visibility, materials tracking, keeping pace with change, and manual handoffs.

        Best Practices: Leaders are focusing on ensuring that they can quickly collect data, enrich it with context, and turn it into information. With information in hand, people and systems can analyze for insights and make confident decisions. Ideally, this information is available in a visual digital twin of the facility to show where issues are at any given moment. Top Performers are more likely than Others to use a digital twin of the plant

        Pillar 5Empowered Workforce

        Pillar Description: Manufacturers are faced with a skills shortage, so it’s imperative that the workforce is empowered with the tools and information they need to do their jobs efficiently and effectively. This applies to the operators, technicians, and supervisors working in the facility. Digital empowerment can also support operations support personnel doing scheduling, maintenance, and continuous improvement as well as others in the offices in supply chain, engineering, development, sales, marketing, and finance.

          Excellent Capabilities

          Question: How well does your company perform at sharing best practices?

          Your answer: Excellent 1. You're ahead of most manufacturers on this. We recommend you use this capability it to help solve visibility, materials tracking, keeping pace with change, and manual handoffs and to see whether what you already know can help you with reduce cost, handle mix, speed cycle time, and innovate to disrupt.

          Question: How well does your company perform at collaborating among teams?

          Your answer: Good 2. We recommend you ask a few questions: How might you improve your collaboration? What is keeping you from being excellent at this crucial element for improving operations? Are there issues with mindsets, incentives, processes, or software that prevent world-class collaboration? Identify the top issue and start working to resolve it.

          Question: Which of the following groups typically have easy access to the plant data they need to do their jobs?

          3. Plant Personnel (i.e., operators, technicians, supervisors):
          Your answer: True

          Excellent that your operators, supervisors, and technicians have what they need to do their jobs readily available. This can help you to reduce cost, handle mix, speed cycle time, and innovate to disrupt.

          Operations Support personnel (i.e., schedulers, maintenance leads, manufacturing engineers, quality, continuous improvement):
          Your answer: True

          It's outstanding that your quality, maintenance, scneduling, and related staff have the information they need accessible. This can help you to reduce cost, handle mix, speed cycle time, and innovate to disrupt, and improve overall outcomes.

          Office Personnel (i.e., procurement, planning, finance, product engineering, sales, marketing):
          Your answer: True

          It's fantastic that your office staff have the information they need accessible from the operation. This can help you to reduce cost, handle mix, speed cycle time, and innovate to disrupt, and improve overall outcomes.

          Best Practices: No matter how sophisticated or automated a manufacturer becomes, the employees are crucial to success with manufacturing operations. Employees from the shop floor to the top floor should be empowered to do what is best for the company at any time. Top Performers are over three times as likely to be excellent at sharing best practices and collaborating easily across disciplines or teams.

          Pillar 2Manufacturing Execution System (MES) Effectiveness

          Pillar Description: Manufacturing Execution System (MES) deliver information to optimize production activities from order launch to finished goods. MES guides, initiates, responds to, and reports on plant activities as they occur. To do so, MES puts into context a wide array of current and accurate data from both operations technology (OT) and information technology (IT). MES can deliver mission-critical information about production activities across the product lifecycle, enterprise, and supply chain via bi-directional communications.

            Strongly Agree MES Is Perceived Well

            Question: Which of the following statements do you agree with for your company's current MES or Manufacturing Operations Digital System?

            1. Streamlines work for frontline workers:
            Your answer: False

            Seek a new MES that will streamline work for your frontline worker. Until that is implemented, you may struggle to reduce cost, handle mix, speed cycle time, and innovate to disrupt. Seek out an MES that your operators, technicians, and supervisors love because it makes their jobs easier.

            Keeps up with changes in products, processes, and materials:
            Your answer: False

            If your manufacturing operations needs are changing faster than your MES can accommodate those changes, you will struggle to reduce cost, handle mix, speed cycle time, and innovate to disrupt. Upgrading to a more agile MES could help address your challenges with visibility, materials tracking keeping pace with change,.

            Provides data fast enough to impact performance:
            Your answer: True

            Excellent news that your MES provides data fast enough to impact performance. You are in the minority there, and it will help you to reduce cost, handle mix, speed cycle time, and innovate to disrupt.

            Creates high value for resources expended:
            Your answer: False

            It seems your MES is not delivering giving you the return you could get. We recommend you seek out a new MES that meets your needs with less effort and input.

            Best Practices: At the center of Industry 4.0 and Manufacturing Operations Digital is MES. Every company has a system to manage manufacturing execution. Some are modern and sophisticated, others have been in place for a decade or more. Not every company has executive support or has invested the resources such a system needs to thrive and deliver full benefits over the long term. Top Performers are more likely to have made that commitment in both human and financial resources.



            Next Steps


            Improve Manufacturing Operations Digital Maturity

            Leaders have made more progress in Manufacturing Operations Digital excellence, have better experiences with MES, have better data capabilities, are better at decision-making, and have empowered the workforce.

            Specifically, Leaders are:

            • Far more likely to have gained benefits from Manufacturing Operations Management
            • Meeting their cost reduction target
            • More than 2X as likely to have significantly improved performance on OEE, Yield, Throughput, Capacity Utilization, On-time Shipments, Time to Market and Quality.

            Follow the recommendations in this report to increase your company's Manufacturing Operations Digital maturity and achieve the operational and business benefits.


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